CUSTOM ENGRAVING STUDIO POLICIES

Price Match Guarantee

Please see our Price Match Guarantee policy page by clicking here

Shipping Policy

Please see our Shipping Policy page by clicking here

Lead Time Policy

Please allow us as much time as possible to complete your order. We do our best to ship your order in 3-5 business days after your proof has been approved. Not including weekends and standard holidays. If you need an item sooner than is published on the items detailed page, please contact us using the contact form on our website. In most cases, we can accommodate reasonable requests for rush service, or recommend a product that can be produced in the time allowed.

If your work is required in less time a rush charge may apply during busy times. The charge is relative to the increased cost incurred with respect to retooling, overtime, etc. For 3-5 days add 25%, for 2 days add 50%, and for next day jobs add 75%.

How to order multiple items

If you find a image you like, and would like it on more than one product. Please use the Contact Us page, and provide the image number of the monogram, and the SKU number of the products found in the details section of each product you would like engraved with the same image. We'll quickly reply with a custom quote.

Cancellation

In most cases, custom engraved orders may be cancelled any time prior to proof approval. Once the proof is approved, the order is moved immediately into production and hard costs are incurred. Any order cancelled after production has started may be subject to fees to cover costs incurred and/or items already produced. Blank orders may be cancelled any time prior to shipment.

Return/Refund

There is no refund even if the engraving is due to an error on our part. We will correct any errors, or re-engrave the correction on a new or similar item. Any spelling errors on the customer’s part are responsibility of the customer. We do not spell check text provided by our customer because there are valid reasons to miss-spell certain words.

Artwork Charges

Custom engraving your logo requires a skilled artisan. If your artwork is not production ready, a one-time charge may apply. The fee to prepare your artwork is $30. All artwork are archived for future orders, and can be accessed by the artisan without incurring additional fees. This charge does not apply to our stock artwork already prepared by our artisans.

If your artwork is low resolution (less than 300dpi), or copied an image from your company’s website, we can redesign your low-resolution image for you at a fee of $60 per hour, billable in 15-minute increments.

Artwork that is not production ready will be considered as is and subject to an art charge and/or the one-time setup fee.

Examples of artwork that are not production ready:

  • Color photos, graphics, or text.

  • Greyscale photos, graphics, or text.

  • Photocopied or faxed copies of photos, graphics, or text.

  • Artwork that has been distorted or damaged.

Production ready artwork includes:

  • PC files only (Sorry, no Macs)

  • Corel Draw files

  • Exported EPS files and PDF files converted to curves.

  • Hi resolution (300 dpi minimum) BITMAPS (.bmp), TIFF (.tif), CDR (.cdr) and JPEG (.jpg), or other rastor images that are 1-bit black and white camera-ready artwork.

  • Other formats may be accepted at an additional charge. Please contact us for details.

Stock Artwork

Custom Engraving Studios maintains a database of over 50,000 standard artwork files and logos. In many cases, we have your company’s logo already on file ready for production. If you have any questions, please don't hesitate to contact us.

Payment Methods

  • Visa, MasterCard, American Express

  • Pay Pal

  • Cash

  • Personal or Business Check

  • Money Order

  • Debit Cards

  • Pre-approved accounts on 30-day terms

  • Business Purchase Order (requires pre-approval)

All orders must be paid in full prior to us filling your order unless other methods have been made such as pre-approved accounts, and business purchase orders.

By ordering from Custom Engraving Studios, you agree to these terms and conditions. If you have any questions or concerns regarding these policies, please feel free to contact us.