Shipping Questions

What countries does Custom Engraving Studio ship to?

How long will it take for my order to process?

How long will it take for my order to be shipped to me?

How much does shipping cost?

Can you guarantee that I will get my order on time?

Order Questions

What is Custom Engraving Studio’s return policy?

Do you offer discounts or coupon codes?

Can I change my order after placing it?

Can I cancel my order?

What if I received my product, and it is not what I expected?

Can I request a sample product to review before I buy?

Product Questions

What if I don’t find a specific item I am looking for?

Can I customize a product you have, or create something new?

Do you offer engraving services, or can you engrave my product?

Do you offer products that others sell that are not on your site?

Do you have minimum order requirements?

Do you offer assorted sizes for like products?

Artwork/Graphics Questions

Are there any additional or hidden charges?

How do I send you my artwork?

What are the artwork requirements?

Can I add printed colors to my engravings?

Will I receive a digital proof before my order is engraved?

Engraving / Personalization Questions

Will there be any extra charges for adding logos to my awards?

What file types does Custom Engraving Studio accept?

What if I cancel my order after I receive my digital proof?

Will my Award, plaque, or gift look the same as online?

General Questions

What is Custom Engraving Studio business hours?

Can I setup an account with your company?

How do I talk to a live person?

How secure is my online transaction?

If I still have a question, how could I get it answered?

 

What countries does Custom Engraving Studio ship to?

Custom Engraving Studio ships worldwide.

 

How long will it take for my order to process?

Orders typically ship 3 to 5 business days after the customer approves the mock up proof. Large orders require longer production times. Most orders ship in less than 2 weeks.

 

How long will it take for my order to be shipped to me?

For estimated shipping times, see charts below. If you need your order expedited, you can select the appropriate shipping method at the end of your order. This applies to shipping time only. This does not change the amount of time to process your order.

FREE SHIPPING ON ORDERS OVER $49

 

How much does shipping cost?

You can select to have your order shipped USPS, UPS, or FedEx. When accepting free shipping, all orders are shipped USPS mail. Below are maps that show how many days it will take to receive your order once it has been completed and shipped out.

 usps-priority-mail-delivery-map.jpg

 ups-shipping-map.jpg

 fedexshippingmap-1-.jpg

 

 

Can you guarantee that I will get my order on time?

We do realize everyone has deadlines and a schedule to meet. We do our best to meet your deadline and we’ll notify you if any delays are encountered during production. Once we ship our product on the date promised, we CANNOT guarantee the shipper will deliver the product to you by the required deadline since we don’t have any control over shipper delays.

 

What is Custom Engraving Studio return policy?

All our items are engraved and personalized, so we cannot accept returns on any items with the exceptions noted below. Keep in mind that a damaged or defective product will need to be reported within 5 business days of receipt.

    1.  If there is a mistake on our part we will replace the award with the engraving and personalization completed.
    2.  The item was damaged during shipping.

 

Do you offer discounts or coupon codes?

We offer coupon codes for non-profits and military organizations. We also offer coupon codes on our facebook page so check our facebook page often.

 

Can I change my order after placing it?

You can change your order any time prior to approving the mock up proof. Once the mock up has been approved the order goes right in to production, and cannot be changed.

 

Can I cancel my order?

All orders are processed on the same day you place it. If you need to cancel you will have to contact us as soon as possible. If we have to order your product from a supplier, and you cancel after the order is placed, a 20% cancellation fee will apply.

 

What if I received my product, and it is not what I expected?

We make every effort to provide pictures, describe the looks, sizes, colors, engravings, personalization etc. on our website. We realize nothing can replace the look and feel of the real thing. If we miss-represented an item we will be happy to replace the product. If you are not happy with the product, and it is no fault of our own. We will still replace the product. However, labor, and non-reusable material charges will apply. Also, many of our products are handmade, and variations in size, color, texture, and imperfections are considered normal for these types of products. However, we will make every effort to make you happy and we’ll do whatever it takes to make it right.

 

Can I request a sample product to review before I buy?

If you would like to obtain a sample of a product before you order a large quantity. You can request the sample by calling or sending us an email stating the product name, SKU, how many you plan to purchase, where it needs to ship to, and how many samples you would like. We will let you know if a sample is available and the cost to obtain the sample.

 

What if I don’t find a specific item I am looking for?

If you are looking for a specific item and you cannot find it on our website. Feel free to call or send us an email with your special request. We have 1000’s of items available that are not listed on our website. Chances are we will probably have it.

 

Can I customize a product you have, or create something new?

Yes. We can often customize a product, or manufacture a new product depending on the material, sizes, and colors. Please contact us about any custom work or products.

 

Do you offer engraving services, or can you engrave my product?

We offer sand carving, and laser engraving, marking, and cutting services. We can engrave or manufacture parts and products for you, or provided by you. Please contact us for any special requests.

 

Do you offer products that others sell that are not on your site?

Most awards and trophy shops have access to the same manufacturers. If you see something on a competitors site, and would like to buy from us. Please contact us and we’ll get you a competitive quote. Also, see our price match guarantee.

 

Do you have minimum order requirements?

You can order 1 to 1,000 or more of any of our products.

 

Do you offer assorted sizes for like products?

Each product page will show product sizes that are available. If you are not sure if there are other sizes available for a product. Please contact us and we’ll notify you of the assorted sizes.

 

Are there any additional or hidden charges?

The charges you see at checkout are most often the final price. However, in situations when you ask for custom art work, expedited shipping, or any other variable will be billed separately.

 

How do I send you my artwork?

While selecting your product. There is an option that allows you to upload your graphics. Select this option and upload your artwork to our website. If you have more than one file to upload. Leave us a note in the Special Instructions section of your product page. A representative will contact you, and you can email your artwork to us.

 

What are the artwork requirements?

Go to our Policies & Information page for artwork formats we accept.

 

Can I add printed colors to my engravings?

We can offer color filling on many of our products. Please contact us to see if we can add color to the product you want.

 

Will I receive a digital proof before my order is engraved?

Yes. A representative will email digital proofs for all orders unless the customer notifies us otherwise. Your order will not go to production until you approve the artwork. Please keep a close eye out for an email from customengravingstudio.com in case our email gets sent to a junk folder. Please contact us if you have not received a digital proof within 24 hours.

 

Will there be any extra charges for adding logos to my awards?

No. There is no extra charge to add a logo. If your artwork does not meet our requirements. There may be an extra charge for an artisan to prepare your logo for engraving. Go to our Policies & Information page for artwork formats we accept.

 

What file types does Custom Engraving Studio accept?

Exported EPS, CDR, and PDF files converted to curves. Hi resolution (300 dpi minimum) BITMAPS (.bmp), TIFF (.tif), and JPEG (.jpg), or other raster images that are 1-bit black and white camera-ready artwork.

 

What if I cancel my order after I receive my digital proof?

We do not charge for digital proofs. However, if you cancel your order before it goes in to production. We will charge $20 from your refund for the cost of producing the digital proof on a cancelled order. If the order has already gone in to production. We do not offer refunds.

 

Will my Award, plaque, or gift look the same as online?

Each computer monitor differs in color shading, hue, contrast, brightness, shading, and many other factors. Due to these variables it is hard to say your award will look exactly as you see it online. Also, many materials such as wood differ in color and texture from one piece to another.

 

What is Custom Engraving Studio business hours?

We are open Monday – Saturday 9:00am – 7:00pm EST.

 

Can I setup an account with your company?

We can setup terms with major credit worthy companies and organizations. We can also accept purchase orders from most schools and government agencies. If you would like to setup an account, please contact us and we will send you a credit application to fill out. Once approved your orders will be billed to your organization.

 

How do I talk to a live person?

A live person is available to speak Monday through Friday 9am-7pm EST. Please call 1-717-292-8023 between these hours and someone will assist you. If you call after hours, you can leave a message and a representative will get back to you during the following business day.

 

How secure is my online transaction?

At Custom Engraving Studio, we believe security is the utmost priority. Therefore, we have encrypted our entire site with 256-bit encryption from GeoTrust. From the time you browse to our site, place your order and leave. Your information is fully encrypted. Look for a green “Secure” message in the URL as soon as you connect to our site. This means your information is encrypted.

 

If I still have a question, how could I get it answered?

Go to the Contact Us page where you can send us an email, and a representative will reply during our normal business hours.

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