CUSTOM ENGRAVING STUDIO RETURNS POLICY
When you receive your order, please check it thoroughly. Damage or discrepancies must be reported to customer service within 10 business days of receipt of goods. Claims made after this time will not be reviewed. Correctly engraved customized items and special order items are not returnable. In most cases, blank items may be returned in the original packaging. Shipping charges are not subject for refund. Blank merchandise returns are subject to a 15% restocking fee in addition to the applicable return freight costs. Incomplete or partial returns will not be accepted.
All returns require a Return Materials Authorization Number (RMA). Refunds are subject to review upon receipt of the return. Return claims must be made within 10 business days of the receipt of purchased goods. RMA claims may be subject to expiration, which may result in returns not being accepted. Any additional fees assessed to the order at the time of purchase (such as less than minimum fees) are not subject for refund. Unauthorized returns are not accepted
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Custom Engraving Studio reserves the right to select which shipping vendor (USPS, UPS, or FedEx) to use that will give you the fastest shipping, and the lowest cost.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.